One day I went into the gas station to buy some smokes, and the guy behind the counter couldn't seem to find them or hear me, or whatever. I must have said three different times "Two packs of Marlboro Lights, please." He was sweating. Really confused. At first I took it as a sign of disrespect, anger rose, but I tried to hide it. After what seemed an eternity of not getting what I wanted, something clicked for me. "This guy is having a hard time." That's very different from "He's giving me
a hard time." I realized he wasn't my problem, and I wasn't his. He had problems, but they had nothing to do with me. So I stopped, took a big breath, smiled, and waited. He brought me what I asked for, I gave him the money. I smiled and said "Have a great day."